Shipping Policy

Last updated: 26 December 2025

Thank you for shopping at www.pandaelectric.in.

This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store. Please read this policy carefully before placing your order.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalised have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Shipping Policy:

"Company" (referred to as "the Company", "We", "Us" or "Our") refers to Panda Electric.
"Goods" refers to the items offered for sale.
"Orders" means a request by you to purchase goods from us.
"Website" refers to www.pandaelectric.in, accessible from https://www.pandaelectric.in
"You" means the individual or legal entity accessing or using the service.
"Shipping" refers to the process of dispatching goods to customers.
"Delivery" refers to the receipt of goods by the customer.

Shipping Information

We aim to ensure timely and reliable delivery of all orders placed with Panda Electric.

Order Processing Time

Orders are processed within 1–2 business days after successful payment confirmation.
During peak seasons, promotional periods, or high order volumes, processing may take up to 3–5 business days.

Delivery Timeline (Post Booking)

✅ All orders will be delivered within 7 working days from the date of order booking, subject to serviceability of the delivery location.

Delivery timelines may vary slightly due to:

Remote or non-serviceable locations
Courier partner constraints
Unforeseen logistical delays

However, Panda Electric makes every effort to ensure delivery within the committed timeframe.

Shipping Method

We offer standard shipping through reputed courier and logistics partners.

Shipping Costs

Shipping charges are calculated based on:

Product weight
Delivery location

All shipping charges are clearly displayed at checkout before order confirmation.

Order Tracking

Once your order is shipped, you will receive shipping confirmation and tracking details via SMS or email.

Delivery Address

Please ensure that your delivery address is complete and accurate.
Panda Electric is not responsible for delivery delays caused by incorrect or incomplete address details.

Delivery Attempts

Courier partners typically make multiple delivery attempts.
If delivery fails and the order is returned due to customer unavailability or incorrect address details, re-shipping charges may apply.

International Shipping

International shipping availability may vary by product and destination.
Customers are responsible for any applicable customs duties, taxes, or import charges.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
Any such restrictions will be clearly mentioned on the product page.

Damaged or Lost Packages

If your package is damaged or lost during transit, please contact us immediately.
We will coordinate with our logistics partners to arrange a replacement or refund, as applicable.

Delays Due to External Factors

Shipping delays may occur due to weather conditions, natural disasters, government regulations, or events beyond our control.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: connect@martellect.com
Phone: +91-8220026942
Address:
413/1 C, Ground Floor, SMD Plaza,
Muneeswara Nagar, Hosur,
Tamil Nadu – 635109
Country: India

Policy Updates

Panda Electric reserves the right to modify this Shipping Policy at any time.
Changes will be effective immediately upon posting on www.pandaelectric.in.