Cancellation and Refund Policy

Website: https://pandaelectric.in

📦 Order Cancellation & Refund Policy

1. Order Cancellation

Orders placed through pandaelectric.com can be cancelled within 24 hours of purchase or before the product is dispatched, whichever comes first.

To request a cancellation, please email us at connect@martellect.com with your Order ID and the reason for cancellation.

🚚 If your product has already been shipped, the order cannot be cancelled.

2. Refund Eligibility

Refunds are processed only under the following conditions:

  • Cancellation request made within the eligible cancellation window
  • Product was not shipped/dispatched at the time of cancellation

     

  • In cases of:

    • Duplicate transaction
    • Failed payment where amount was debited

    • Product becoming unavailable after order

Refunds will NOT be applicable in the following situations:

  • Change of mind after dispatch
  • Customer unavailable at the time of delivery
  • Product damage after delivery or due to improper handling

3. Refund Timeline

Once your cancellation or refund request is approved, the refund will be processed within 7–10 business days.
You will receive an email notification once the refund has been successfully initiated.

4. Refund Mode

All refunds will be processed back to the original payment method used at the time of purchase:
(Credit Card, Debit Card, UPI, Net Banking, EMI, etc.)

5. Contact Us

Have questions about your order, cancellation, or refund? Reach out to us:
📧 Email: connect@martellect.com
📞 Phone: +91-82200-26942