Shipping and Delivery Policy
Website: https://pandaelectric.in
🚚 Shipping & Delivery Policy
1. Shipping Coverage
We currently provide shipping for our Non-RTO Panda Ebike models (Cute, Pretty, Perky) to select PIN codes across India.
To check if delivery is available to your location, please enter your PIN code at checkout or contact our support team.
2. Shipping Charges
- Free Shipping is available for most orders within our serviceable areas.
- For remote or out-of-network locations, additional delivery charges may apply. These will be displayed during checkout.
3. Order Processing Time
Orders are typically processed within 1–3 business days after successful payment.
Once your order is confirmed, you’ll receive an email with your order details and invoice.
4. Delivery Timeline
Estimated delivery is within 5–10 business days, depending on your location.
In the event of unforeseen delays such as weather disruptions, strikes, or transport issues, we will proactively inform you with updated delivery information.
5. Delivery Method
All scooters are shipped via trusted logistics partners or through direct showroom delivery in select regions.
Scooters are delivered in fully assembled or semi-assembled condition along with clear user instructions.
6. Tracking Your Order
Once dispatched, a tracking link will be sent to your registered email or phone number.
You can also track your delivery status under the “My Orders” section on our website.
7. Delivery Acceptance
Please inspect the package carefully upon delivery.
If the product appears damaged or tampered with, we advise you to refuse the delivery and contact our support team immediately.
8. Missed Delivery
If you are unavailable at the time of delivery:
- Our logistics partner will attempt redelivery up to 2 times.
- If all attempts fail, re-delivery charges may be applicable.
9. Contact Us
For any questions related to shipping or delivery, feel free to contact our team:
📧 Email: support@pandaebike.com
📞 Phone: +91-82200-26942
